Refund Policy

At Book Miles, we aim to make your travel booking experience as seamless as possible. Please read our refund policy carefully to understand the terms and conditions for cancellations and refunds.

1. Flight Cancellations and Refunds

  • Refund eligibility is subject to the cancellation and refund policies of the airline you have booked with. Book Miles follows the airline’s terms and conditions.
  • Non-refundable tickets or promotional fares are not eligible for a refund unless specified by the airline.
  • Refunds may include deductions for applicable airline charges and service fees.

2. How to Request a Refund

  • To request a refund, please contact our support team at sales@bookmiles.online or call us at +1(888) 269-5411.
  • Provide your booking reference number, ticket details, and reason for the refund request.

3. Processing Time

  • Refund processing times may vary depending on the airline’s policies. Once the airline approves the refund, we will process the payment back to the original mode of payment within 7–14 business days.

4. Service Fees

  • Book Miles may charge a non-refundable service fee for cancellations and refunds as part of the processing. This is separate from the airline’s charges.

5. Special Circumstances

  • In case of flight cancellations or schedule changes initiated by the airline, refunds will be processed as per the airline’s policy.
  • If you are eligible for a refund due to exceptional circumstances (e.g., medical emergencies), you may need to provide supporting documents.

6. No-Show Policy

  • If you fail to check in or board your flight (no-show), refunds are typically not permitted. Please refer to the airline’s terms and conditions for specific policies.

7. Contact Us for Assistance

If you have any questions or need assistance with cancellations or refunds, please reach out to us:
📧 Email: sales@bookmiles.online
📞 Phone: +1(888) 269-5411

We’re committed to helping you resolve any refund concerns and ensuring a smooth process.

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